Privacy Policy

Privacy Policy:

Effective Date: January 1, 2023
Last Updated: May 13, 2025

At Provrep Services, your privacy is paramount. This Privacy Policy explains how we collect, use, share, and protect your information when you interact with our website and services. Please read it carefully to understand your rights and how we safeguard your data.

Overview
Provrep Services provides customer support and business process services using trusted third-party platforms such as Shopify, Zendesk, and others. We do not store personal data directly on our systems. Instead, we rely on secure, industry-leading third-party services for data processing and protection.

Information We Collect
We only collect and access information necessary to provide services, and all data resides on third-party platforms that comply with industry standards for security and privacy.

1. Information You Provide
   Contact details through forms, emails, or calls (e.g., name, email, business details)

Support queries and related communications

2. Automated Data via Third-Party Platforms
   Service analytics (e.g., IP address, device type, usage patterns) gathered by third-party tools like Google Analytics, Zendesk, or Shopify

Log data through customer service interactions

3. Third-Party Sources
   Information made available through third-party apps we integrate with (subject to their respective privacy policies)

How We Use Your Information
We use your information solely to provide, improve, and support our services:

Responding to inquiries and support requests

Delivering customer support on behalf of our clients

Ensuring security and compliance via third-party platforms

Enhancing user experience through performance analytics

Sending operational updates and service notifications

We do not sell, rent, or trade your personal data.

How We Share Information
We share data only as necessary, with:

Third-party platforms (e.g., Shopify, Zendesk, Stripe) to manage service delivery

Authorized employees with limited access for support-related purposes

Regulatory authorities if required to comply with legal obligations

Cookies and Tracking
Our website may use cookies or similar technologies for essential functionality and analytics. These are typically managed by third-party services. You can control cookie preferences via your browser settings.

Data Security and Retention
While Provrep Services does not directly store user data, we ensure all our third-party partners have robust security measures in place. These platforms are responsible for encrypting and protecting your data.

We retain any indirect data (e.g., contact form entries) only as long as necessary to fulfill the service or as legally required.

Your Rights & Choices
You may:

Access or correct your data by contacting the platforms where your data is stored

Unsubscribe from marketing communications at any time

Request deletion of data we indirectly hold (e.g., email records), subject to legal obligations

Children’s Privacy
Our services are not directed to individuals under 13. We do not knowingly collect data from children. If we learn that we have inadvertently received such data, we will delete it.

Third-Party Links
Our website may contain links to external sites. These sites are governed by their own privacy policies, and we are not responsible for their content or practices.

State-Specific Rights
If you are a resident of California, Vermont, Nevada, or other applicable jurisdictions, you may have additional rights regarding your personal information. Please contact us for more details.

Contact Us
If you have any questions about this Privacy Policy or wish to make a request, contact us at: support@provrepservices.com